DD
Dhanusha D

1 reviews | Active since Mar 2015

22 Aug 2018, 09:41

VODACOM is digusting DO NOT USE

If there were a zero, i would choose it. The guy I spoke to hung up the phone in my ear after he insisted on repeatedly telling me what I already knew . I cancelled my contract in May, I am still being charged. After 5 calls to Vodacom and a instore visit - I still had no help. NO ONE could figure out how my contract was upgraded without me knowing about it - in May the lady made me hold for 20 mins while they "figured out that it was an error'' so I knew about this. When I called in last year October to cancel, they upgraded me instead of cancelling the contract - seems like they employ a bunch of ***********, uneducated, illiterate, rude people - who have no customer service sense at all.

My contract is supposedly cancelled and this time I have a reference number so maybe just maybe I get my big break....

DO NOT USE VODACOM. I am in the market for a few new contracts and wifi and I would rather have no internet or use prepaid instead of ever calling them again. Disgusting, Beyond *********** and their supervisors don't take calls...

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Replies (3)
Vodacom
Vodacom's reply22 Aug 2018, 09:52
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Aug 2018, 11:34
Official

Dear Dh****ha

Kindly be advised we have responded to you with feedback via SMS on ***.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

Best regards,

DD
Dhanusha D's update22 Aug 2018, 13:48
Reviewer Update
I have not been contacted as your response indicates.