Vodacom is deducting my money for the phone I don't have3005

I signed a phone contract with Vodacom at Game store Vaalmall on 21st of November 2024. I took it home and realized that it was overheating. Returned it back on the 26th November 2024 that's 5th day after took a phone. Game store told me to take it to Vodacom and I did that. Vodacom booked it in and they called me on the 5th of December to collect it as their technicians could not find anything wrong with it. They told me is no longer their problem I must take it back to Game. I did that, Game booked it in and they told me that their suppliers are closed for festive I will only get my phone in January. I didn't have a choice but to wait until then because I can't take the phone that is having a problem with me. I received message in January from Vodacom that they received my phone and I must bear with them as they are still waiting to get a part to fix my phone that is not in stock. I told them that I want to cancel the contract, I will choose another phone on a new contract as I am no longer interested in that kind of cellphone. Game promised that they contacted Vodacom and the contract will be cancelled.

My big dissatisfaction and dissapointment is that since from November to date I am still paying for that contract of the phone that I don't have with me.

I've been using vodacom for more that 20years but as for this time around, I'm very dissapointed and opting to try another service provider after this empty charged contract is cancelled and money paid back to me😒