DL
David L
1 reviews | Active since Feb 2020
17 Aug 2020, 19:08
Vodacom is deducting airtime advance repayments though there is no evidence of airtime advance been taken.
I have called the customer line and the consultant there was not able to resolve my query. I have been charged/deducted airtime advance repayments which i do not even know of them, no SMS to prove i took airtime advance, but only SMSes when I got billed. I have just renewed my contract with Vodacom, but I am already regretting. Not to mention this airtime advances seem to have taken by a ghost when i still had my contract airtime, which doesn't make sense. I am really disappointed. I'm going to find how can I cancel so rvices from this service provider. I regret not opting to take offers from MTN.
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Replies (2)
Vodacom's replyOfficial
18 Aug 2020, 09:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Aug 2020, 09:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DL
David L's updateReviewer Update
20 Aug 2020, 21:09I called and only came hear after that call was not successful in resolving my issue. I asked for proof of me taking airtime advance, even twice a month whilst i had my monthly airtime.
Since i wrote here no one called me. That lady i spoke to failed to provide proof and also wasn't able to access last month's records hence she failed to show me when took those airtime advances.
Since i wrote here no one called me. That lady i spoke to failed to provide proof and also wasn't able to access last month's records hence she failed to show me when took those airtime advances.
DL
David L's update20 Aug 2020, 21:09
Reviewer Update
I called and only came hear after that call was not successful in resolving my issue. I asked for proof of me taking airtime advance, even twice a month whilst i had my monthly airtime.
Since i wrote here no one called me. That lady i spoke to failed to provide proof and also wasn't able to access last month's records hence she failed to show me when took those airtime advances.
Since i wrote here no one called me. That lady i spoke to failed to provide proof and also wasn't able to access last month's records hence she failed to show me when took those airtime advances.