1 reviews | Active since Aug 2024
VODACOM IS DEDACTING MORE WITH R1000. EXTRA FOR MY CONTRACT
Vodacom I took contract on last year Black friday special and my package ist was R498 Monthly fee it was A54 + TABLET .SINCE January i never pay what i was told it started to go higher and higher every month and i May its became worse .and i was calling every months traying to to remove what they have been adding on my contract number without my permission .It and up being a challenge for me that i have to call and ask them to remoove these extras they were adding on my account and worse part even if they remove these things i dont even know bit they were charging me for those extras i NEVER AUTHORISE.In may Vodacom migrated my contract from 650 mb 50 min to 2.6gb100min again WITHOUT MY AUTHORISATION .Now due to all this charges my account has gone to R1497.10.I am OVER MY BUDGET WITH R1000. This is money that suppose to be my child school fees i am even behind for my child school fees because of VODACOM THAT IS STEELINF FROM ME.I regret why i choose vodacom to take contract .I even cancelled other contract with them that was data package because I can't afford my dedt..I Few months bark i wrote here on Hello peter they **** and said they called me how ever non of them called .MIGRATION WAS DONE BY COMIT TECHNOLOGIES AGENT WAS NAIDC013 i called customer care they told me is this person who is heartless making my family to struggle as I m left with nothing after Vodacom take R1000. EXTRA WITHOUT MY AUTHORISATION. I HATE VODACOM FOR WHAT THEY ARE DOING FROM POOR PEOPLE BECAUSE THEY KNOW THEY WILL LIE ON HELLO PETER SAYING THEY SORTED MY PROBLEM AS WE ARE GOING FOR DECEMBER IM AM MISARABLE IMY CHILDERN WILL BE SUFFERING BECAUSE OF VODACOM I COND'T SAVE FOR MY CHILDREN .Please here help me this week i sent email to *** still no response Im drawnig This is my contract number *** i even took it out of my phone
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Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
