lE
louis E
1 reviews | Active since Aug 2023
27 Sept 2023, 16:05
Vodacom is debiting non-customers' accounts
Dear Vodacom,
I am not your customer, havent been for more than 20 years and it doesnt look as though I ever will be. Money was deducted from my account and your consultants said I have to go to a store to have this stopped. Why? I dont want to go to your store for any reason and haven't been there for more than 20 years and do not wish to ever return there. I've spent some time trying to find a human at vodacom and the bots simply hang up without offering a means of speaking to a human and their chat is as bad.
Telkom offers means to chat to a human agent, call human beings and many other ways of being assisted promptly.
Much better experience
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Sept 2023, 07:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Sept 2023, 07:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
lE
louis E's updateReviewer Update
30 Nov 2023, 00:35 This is ridiculous - just managed to stop the deductions (no refunds yet) for an account with Vodacom that some random person in KZN signed up for and now there is a new Vodacom Debit order.
How can you not stop this? I am not your customer and do not want to ever be one of your customers so just take me off your list already!
Now I am back to no replies from Vodacom and the people who assisted previously seem to have jumped ship too as their email addresses are no longer active.
You know where to reach me Vodacom - please contact me and resolve this as there seems to be no other way left for me to reach you than this platform.
#Vodacon
How can you not stop this? I am not your customer and do not want to ever be one of your customers so just take me off your list already!
Now I am back to no replies from Vodacom and the people who assisted previously seem to have jumped ship too as their email addresses are no longer active.
You know where to reach me Vodacom - please contact me and resolve this as there seems to be no other way left for me to reach you than this platform.
#Vodacon
lE
louis E's update30 Nov 2023, 00:35
Reviewer Update
This is ridiculous - just managed to stop the deductions (no refunds yet) for an account with Vodacom that some random person in KZN signed up for and now there is a new Vodacom Debit order.
How can you not stop this? I am not your customer and do not want to ever be one of your customers so just take me off your list already!
Now I am back to no replies from Vodacom and the people who assisted previously seem to have jumped ship too as their email addresses are no longer active.
You know where to reach me Vodacom - please contact me and resolve this as there seems to be no other way left for me to reach you than this platform.
#Vodacon
How can you not stop this? I am not your customer and do not want to ever be one of your customers so just take me off your list already!
Now I am back to no replies from Vodacom and the people who assisted previously seem to have jumped ship too as their email addresses are no longer active.
You know where to reach me Vodacom - please contact me and resolve this as there seems to be no other way left for me to reach you than this platform.
#Vodacon