SR
Susan R

1 reviews | Active since Sept 2019

13 Sept 2019, 14:44

VODACOM IS DATA ******* - THEY ***** DATA!!!!!!

VODACOM IS *****ING DATA DAILY! I LOADED 1GB DATA ON 10.09.2019 -3 DAYS LATER MY DATA IS FINISHED????????? HOW IS THIS EVEN POSSIBLE??? AND WHEN YOU CALL THERE IS ALWAYS EXCUSES! I WANT TO KNOW WHO IS *****ING MY DATA! 1GB USED TO LAST ME 1/2 THE MONTH, BUT LATELY EVERY 3 DAYS I HAVE TO BUY DATA! PREVIOUS TO THIS ONE, I BOUGHT DATA ON 06 SEPT AND BY 10 SEPT I HAD TO LOAD AGAIN!!!!!! AGAIN 3 DAYS! I AM ON WIFI AT WORK, ALL MY UPDATES ARE DONE ONLY WHEN I AM CONNECTED TO WIFI AND MAINLY PUT MY MOBILE DATA OFF AT NIGHT AT HOME (BECAUSE MY DATA IS VANISHING!)!!!! I WANT RESOLUTIONS TO THIS, OR I AM GOING TO THE OMBUDSMAN, THE COMPETITION TRIBUNAL, COURT, WHATEVER AS I AM SICK AND TIRED OF *******ION AND PLAIN FORWARD THEFT!!!!!!!!!! I WANT ANSWERS!!!!!!! 3 DAYS ON 1GB IS BEYONG REDICILOUS!!!!!

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Replies (3)
Vodacom
Vodacom's reply14 Sept 2019, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Sept 2019, 09:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
SR
Susan R's update25 Sept 2019, 09:25
Reviewer Update
Thank you for assisting me in this manner and for sorting out in such a professional manner. I really appreciate your assistance.