PV
Pieter V
1 reviews | Active since Mar 2013
16 Apr 2026, 13:08
Vodacom is ****!
They disconnected my service and said I owe them an amount. I paid and and they said they would reconnect me. I phoned three times and each time they said they reconnected me. What realized is that the people that work there have no clue what is going on. On the last call they said I should email her the proof of payment because she can't see it. The I told her that the previous time the person could see it. The all of a sudden she can see it... I told her it been 5 hours and its not working. She said has escalated it and still nothing. Its been two days now. No one is helping me! Vodacom is useless!
Helpful (0)
Replies (3)0
Replies (3)PV
Pieter V's updateReviewer Update
16 Apr 2026, 15:29Make sure they actually know how to do their job because it seems like Vodacom don't train their people...
PV
Pieter V's update16 Apr 2026, 15:29
Reviewer Update
Make sure they actually know how to do their job because it seems like Vodacom don't train their people...
Vodacom's replyOfficial
17 Apr 2026, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Apr 2026, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PV
Pieter V's updateReviewer Update
17 Apr 2026, 17:07You guys are shocking! Someone from Vodacom phoned me and promised me he will sort it out. It still not sorted then I get this email from you:
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer.
Useless! Its been 3 days. I can’t use my phone. I am struggling to do my work and you do not give a ****!!!!! Vodacom is useless!!!!
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer.
Useless! Its been 3 days. I can’t use my phone. I am struggling to do my work and you do not give a ****!!!!! Vodacom is useless!!!!
PV
Pieter V's update17 Apr 2026, 17:07
Reviewer Update
You guys are shocking! Someone from Vodacom phoned me and promised me he will sort it out. It still not sorted then I get this email from you:
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer.
Useless! Its been 3 days. I can’t use my phone. I am struggling to do my work and you do not give a ****!!!!! Vodacom is useless!!!!
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer.
Useless! Its been 3 days. I can’t use my phone. I am struggling to do my work and you do not give a ****!!!!! Vodacom is useless!!!!