SS
Sammyfish S
1 reviews | Active since Nov 2013
01 Oct 2019, 11:17
Vodacom is cruel & doesnt assists customers.
I have been a loyal Vodacom customer for more than 10 years with more than 5 contracts. The way I am treated by Upgrade & customer care departments is cruel. I am being overcharged on my contract premium & Vodacom is not helping me. What should I do now? Please asssits urgently.
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Replies (2)
Vodacom's replyOfficial
01 Oct 2019, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom's reply01 Oct 2019, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom's replyOfficial
07 Oct 2019, 16:38Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Vodacom's reply07 Oct 2019, 16:38
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team