FT
Francois T
1 reviews | Active since Sept 2015
25 May 2019, 11:11
Vodacom is crippling my business
Dear Vodacom, i app**** for my business landline to be ported to Vodacom (voip) It took longer that originally promised and when i app**** i specifically requested that i need the voip handset prior to the number being ported, this didn't happen.
I also specifically requested that the number be forwarded to my mobile, this also didn't happen.
Today i was told that forwarding will take up to 14 days (can't head my head around that one) and i wasn't told this originally. Now i sit with a business number that rings and rings and cannot be answered.
Iv'e tried calling, emailing desperately trying to find someone who can remedy this disaster but no one is interested.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
25 May 2019, 12:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply25 May 2019, 12:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
FT
Francois T's updateReviewer Update
25 May 2019, 14:40Yep, that's about as helpful as your call center, keep trying.
FT
Francois T's update25 May 2019, 14:40
Reviewer Update
Yep, that's about as helpful as your call center, keep trying.
FT
Francois T's updateReviewer Update
27 May 2019, 16:36This is now the end of day no 4, handset received and all plugged in. I was told to connect technical and it would take 5 minutes to have it up and running. Just been on the phone with them and they can't get it connected.
FT
Francois T's update27 May 2019, 16:36
Reviewer Update
This is now the end of day no 4, handset received and all plugged in. I was told to connect technical and it would take 5 minutes to have it up and running. Just been on the phone with them and they can't get it connected.
FT
Francois T's updateReviewer Update
28 May 2019, 09:20Today is day 5 still no operational business phone number. No matter how many phone calls i make or emails i send i still get nowhere. Everyday i ask to speak to a supervisor and i get told they either not at work yet or in a meeting.
FT
Francois T's update28 May 2019, 09:20
Reviewer Update
Today is day 5 still no operational business phone number. No matter how many phone calls i make or emails i send i still get nowhere. Everyday i ask to speak to a supervisor and i get told they either not at work yet or in a meeting.
FT
Francois T's updateReviewer Update
28 May 2019, 16:25End day 5, phone line is now operational.
FT
Francois T's update28 May 2019, 16:25
Reviewer Update
End day 5, phone line is now operational.