PV
Pierre V

1 reviews | Active since Mar 2019

11 Mar 2019, 09:56

Vodacom Is ******** in the way the do business!!!!!!

I got sold an insurance policy ( still waiting for the terms and conditions) almost 2 years ago to find out that I was paying for 2 policies I requested for both to be canceled then after I was assured it was canceled I realized now that I was still paying for one policy, when my hand set dropped and the glass broke I felt kind of relieved that I still had this policy, so much for that. After endlessly trying to get some info from different vodacom shops where managers/owners stand around and is of no help, I took my phone directly to the repair center where I was told all sorts of nonsense again about the process. then I receive a call from a lady that could not even Identify herself as an representative of vodacom insurance to tell me that the phone would be repaired at a cost of R550 after spending R20 000 odd with them over the almost two years. This should be ******* I could have paid for a brand new Iphone 10 with the money I wasted on Vodacom insurance !!!! so no thank you, Vodacom has lost n client of around 15 years now as I can't wait to get out of the contracts ASAP

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Replies (2)
Vodacom
Vodacom's reply11 Mar 2019, 11:33
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Mar 2019, 15:14
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.

Regards
Vodacom Consumer Website Team