1 reviews | Active since Jul 2017
Vodacom is ********
<p>I have been a loyal Vodacom customer for more than 20 years and for some months my account has been more than R 10 000 p.m. </p> <p> </p> <p>The company that employs me has a monthly Vodacom bill of more than R 250 000.00 which we now consider cancelling.</p> <p> </p> <p>Last year October I switched my personal as well as my wife's cell phone accounts from vodacom to Cell C due to horrible services, being to expensive and terrible cell-phone reception. I performed a Sim swap from vodacom to Cell C to keep my number, and between myself and my wife I paid Vodacom more than R 10 000 to buy out my contract. Which I did with the greatest pleasure just to get rid of vodacom.</p> <p> </p> <p>However during the same time I cancelled and bought out my vodacom accounts, Vodacom **********ly opened another 3 accounts in my name. Since October last year to date Vodacom has debited my bank account with more than R 7 000.00. I have being to numerous Vodashops, I have made hundreds of phone calls and send I don't know how many emails to CEO at Vodacom regarding the matter. </p> <p> </p> <p>Every single person from Vodacom refused to assist me and accused me of opening the accounts myself which I never did.</p> <p> </p> <p>I want to advise everyone to stay as far away from Vodacom as humanly possible.</p> <p> </p> <p>P.S. the reason we consider cancelling the company's Vodacom account is because one of my colleagues' accounts was **********ly charged with R 15 000.00 data usage in a single month. We were also offered the same deal from a different service provider for almost half the price.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Below follows response from vodacom. I WISH TO HIGHLITE IT IS AN ABSOLUTE LIE, I HAVE NOT RECEIVED A SINGLE CENT FROM ALL MONEY **********Y DEBITTED FROM MY BANK ACCOUNT!!!
Good day
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries. You may also review your posting.
Regards
Lesley Abels
Vodacom Consumer Website Team
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
Below follows response from vodacom. I WISH TO HIGHLITE IT IS AN ABSOLUTE LIE, I HAVE NOT RECEIVED A SINGLE CENT FROM ALL MONEY **********Y DEBITTED FROM MY BANK ACCOUNT!!!
Good day
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries. You may also review your posting.
Regards
Lesley Abels
Vodacom Consumer Website Team
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
