MV
Mbongeni V

1 reviews | Active since Sept 2015

06 Dec 2018, 20:22

VODACOM IS CREEPY AND THEIR PATHETIC SERVICE

I have been a client of Vodacom for more than 12 years and the kind of service I am getting now I think it is unfair, this year its been very terrible I never got to use my phone for 11 months, every day when I get home I totally lose connection, with no single network bar. I logged the call with "The Best Service Provider", which did not have the audacity to call me even after they requested my alternative number, I received a generic response via sms " that call EC-1KXZ-3EWDEC" is closed with some generic reason, "Dear Vodacom customer, due to the countrywide Eskom load shedding, your serving towers Constantia_Office_Park and Diepkloof were affected. Our technicians are on standby awaiting a response from Eskom. " I mean loadshading its something that just resumed last week and they want to blame my query to Eskom I suffered the whole year is this an Eskom problem???????.

I want the whole world to know that Vodacom is bad news they never care about their customers. We have an issue in my street a lot of people are suffering and it is Eskom's issue really ??? the whole year? .

Vodacom You not the only network service provider, If you do not want to service me I am free to port out tomorrow. with immediate effect. Just man up and tell me I will be out.

0
Replies (1)
Vodacom
Vodacom's reply07 Dec 2018, 07:05
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team