CP
Clayton P

1 reviews | Active since Jun 2020

16 Jun 2020, 11:31

Vodacom Is *******.

Vodacom what a usless business. They are usless with there network, accounts and management. They say that all calls are recorded but when you request the recordings they all magically disappear. My account which was settled in March apparently still has a outstanding balance this after speaking to Tanika Govender from Vodacom head office on more then one occasion trying to get everything sorted out. At the end Tanika informed me that everything was settled, now three months later I get a statement from Vodacom stating that I still owe them a amount and that I will be handed over to the debt department. How about you usless peaces of **** get your things together and all the voice recordings so that I can take it further. I WILL NEVER GIVE VODACOM A GOOD REVIEW AS THEY ARE ******* AND ***** FROM THERE CLIENTS.

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Replies (2)
Vodacom
Vodacom's reply16 Jun 2020, 14:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply17 Jun 2020, 16:01
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

Regards,

Vodacom Consumer Website Team