Vodacom is *******!!!!
Vodacom charged me R2382 extra on my contract. In March I took out a contract with Vodacom with a special for R299 for the Wifi router. It was a closed contract. Then in April I received a bill far more than the contract. I went to Potchefstroom Vodacom to sort it out- after struggling so long, they eventually claimed that the guy who helped me signing the contract made a mistake, but he was already fired. So from there my contract was working fine. This month I got a bill for R2382 extra on my contract. Again I went to Vodacom Potchefstroom and they said they see its a open contract and nobody ever closed it. The first time they said they will repay the amount- never got anything. Now again it went off my bank account. Please help me, because Vodacom is pathetic. They even told me they don’t know what to do, I can call halloPeter.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that we will escalate the matter to the Field Service Consultant for the store where you app**** for the contract. Regards Consumer Website Team(SA)
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that we will escalate the matter to the Field Service Consultant for the store where you app**** for the contract. Regards Consumer Website Team(SA)
Best regards,