Vodacom is consistently incapable of resolving billing inaccuracy

One star is too much for this company which is completely and utterly incapable of resolving an issue which started in January 2024. I have repeatedly called (in fact every month) endured the bot voice telling me what buttons to push to finally get through to a human being. I have repeatedly (every month) told the agent that I have a contract agreed to by Vodacom (06.12.23 SO ***) and every month the contract price is ignored and I get charged for a 50/50 package which I don't have and every month get overcharged. (The agreed price for ongoing 20/20 being totally ignored). I have a reference number for every month since January (example SR***) and recently I received a call from a gentleman called Paul Hendricks from the accounts department assuring me that the issue had been resolved. IT HAS NOT BEEN RESOLVED and Vodacom continues to bill me incorrectly. All I can say is that I cannot say a single positive word about them and I will continue to report the issue on this site until someone with capacity at Vodacom fixes the billing. The agreed contract price for 20/20 is what should appear on the invoice, NOT the price for an unsolicited "upgrade" which was declined.