Vodacom is complicit to ***** and ******** activity - STAY AWAY

Unfortunately I am forced to give Vodacom a 1 star rating because zero or less is not an option. After being a loyal customer for years I am shocked and appalled by the dismal service received from Vodacom and their ***** department. On querying a higher than normal debit order in July 2023 I was advised by customer care that an upgrade has been processed on my account for an iphone in March 2023 at Incredible Connection in Sandton of which I have no knowledge. It was evident that ***** had occured on my account and I was advised to send an e-mail to the ***** department for investigation which I have immediately done and all the requested documentation was completed and submitted. Vodacom commit to providing feedback in 14 days but it has been some 5 months later and there is no feedback from Vodacom and the ***** department do not respond to e-mails requesting follow ups. The ***** department can only be contacted via e-mail which is extremely inconvenient as there is no other way to get assistance or feedback. Vodcom does not take ***** seriously and it is obvoius that their own staff were involved in processing the *****ulent upgrade. I would not recommend anyone to use Vodacom and all existing customers to rather migrate to a service provider who protect the integrity of your personal information and who are not complicit to ***** and ******** activity.