VODACOM IS COMPLICIT IN NAIRTIME CREDIT BUREAU *****

Good day,

I am writing to address a critical issue regarding an incorrect credit report listing that is negatively impacting my credit score.

In July 2023, I obtained a one-month loan of R90 through the Vodapay app. The loan was fully repaid and confirmed as settled within the same month. Unexpectedly, 11 months later, this account randomly appeared on my credit report with an incorrect status.

The account details are as follows:

Account Name: Nairtime Balance: R1 Status: 11 months in arrears I have already taken the following steps:

Queried this matter with Vodacom Received verbal assurances of resolution Made multiple follow-up calls requesting assistance My specific request is a formal letter confirming that this account was paid in full, which I can use to request removal of this negative listing from my credit profile.

This incorrect listing is significantly damaging my credit score and requires immediate attention.

I would appreciate your prompt assistance in resolving this matter. Beyond this I am reporting Vodacom and this 'Nairtime' company to NCR.