Hellopeter
Share Your Experience

1 reviews | Active since Jul 2017

20 Dec 2021, 13:30

VODACOM IS COMPLETELY USELESS

Vodacom is the most useless bunch of fibre suppliers in the country at the moment. My fibre has been down since Thursday last week and I have received ABSOLUTELY ZERO feedback. I have called the Customer Service line twice a day since and this has been escalated each and every time and STILL NOTHING IS HAPPENING. I have asked for Manager or Supervisor to be in touch numerous times and of course STILL NOTHING. Is anybody else out there receiving this kind of NON-SERVICE. I bet Vodacom will still bill me for these days because they love taking your money but absolutely ABHOR giving any kind of service!!!!!!!!! I SO WISH THIS CONTRACT WOULD COME TO AN END VERY QUICKLY SO THAT I CAN CHANGE SUPPLIERS, BECAUSE DEALING WITH VODACOM IS EQUIVALENT TO DEALING WITH COMPLETE IDIOTS!!!!!!!!!!!!

0
Replies (4)
Vodacom
Vodacom's reply20 Dec 2021, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update21 Dec 2021, 08:44
Reviewer Update
I expect a call back today because I have been promised a call since Friday last week and absolutely nobody has shown any respect to actually make the call. Vodacom employees make all kinds of promises and none are lived up to!!!!!!
's update22 Dec 2021, 11:08
Reviewer Update
What do you think Vodacom's "in due course" means, because I STILL HAVE NOT BEEN CONTACTED AND MY FIBRE CONNECTION IS STILL DOWN!!!!!!!!!!!!!!
's update24 Dec 2021, 08:40
Reviewer Update
MY FIBRE IS STILL DOWN VODACOM SINCE 16 DECEMBER 2021 WITH ABSOLUTELY NO ASSISTANCE WHATSOEVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! COULD SOMEBODY MAKE CONTACT AS I WAS PROMISED