Vodacom is competing with Eskom on service delivery?

It has now been escalated 3 times and I have just phoned now - still no action. Is is soooo difficult to phone your customer to confirm an order - you don;t seem to have any problems taking your debit order off every month...??????

Still haven't had as much as a courtesy phone call let alone feedback ...

order still not processed

Vodacom Chat Conversation Start 1.8M people like this including Jessica Esterhuizen and 8 friends Telecommunication Company TUE 3:23 PM I did an upgrade on one of my numbers last week Thursday (14/02/2019). The upgrade has still not been released for delivery because Vodacom has still not phoned me to confirm the order/upgrade. So I called the upgrades department - twice now - they will apparently get the relevant department to do the confirmation phone call - it is now end of Tuesday heading for Wednesday a week later, still no feedback or phone call from Vodacom. Doing the upgrade online was also not an option because I am apparently on the "old system". This ** happens EVERY SINGLE TIME I UPGRADE!!!. So i guess i wait another week for delivery? Clearly the 5-6K a month I spend with your useless organisation every month counts for nothing... Hi Graham, thank you for getting in touch with us! We apologise that this has been your experience and our team would like to remedy this. Please provide us with your reference number so that we can look into this for you. Hi. I dont have a reference number - was promised that as well but to no avail - the number being upgraded is ********** 348. My main number is ********** 652 TUE 5:32 PM Have you received a waybill number, Graham? No. It has not been sent out for delivery, they are waiting for the other department to call me to confirm the upgrade/order And so we go in freakin circles again.. is this sooo hard to understand? TUE 7:28 PM Please make contact with our Upgrades Team directly on ********** 4. Reaching out to them will hopefully get the matter resolved quicker. Did you not read my post? I have tried that 3 times, i have been bounced around in circles by them. You know what, its fine, i will cancel my contracts and take my business elsewhere.. You clearly havent even taken the effort to read my message.. you asked for a waybill number, i stated in my original message that it has.not gone out for delivery. You say i must contact upgrades, i clearly stated.i have tried that several times... TUE 8:48 PM Hi Graham, Thank you for reaching out. Our team will be in touch with you shortly. Hi Graham As per our chat, I have advised that I have escalated your query to our Online's Team for further assistance. Once feedback becomes available, contact will be made too further assist. WED 12:17 PM Still no feedback or phone call... pathetic PS - thr online team has nothing to do with it - if you read the massage you would see I was unable to use the online upgrade WED 1:24 PM Hi Graham, Thank you for reaching out. We apologise for the experience that you have had. Our team has requested that you get contacted with regards to your online order. Apologies for the inconvenience caused. Oh FFS! IT WAS DONE TELEPHONICALLY NOT ONLINE WED 4:08 PM Good day Graham The request has been sent to the relevant team who has assisted telephonically with the upgrade. Please allow the relevant team to be in touch and to provide final feedback regarding the upgrade. WED 6:39 PM Feedback pleas WED 8:47 PM We've sent an email to our Team only 6 hours ago. Please allow at least 24 hours to pass in order to receive feedback. THU 8:41 AM I have waited for a week now - how long do you need? I have been told 24 for hours now since tuesday... THU 4:08 PM And? Feeback please 9:57 AM Can i expect delivery today, or are we going to drag it out another week? 12:57 PM Have you looked at RAM for an update? No. no updates. Someone phoned my this morning to ask if I had been contacted yesterday for confirmation as they were told I had been - I was not. I still do not know what the status is - just that I have not been contacted for confirmation I dont know if it is out for delivery or not I do know that they can make a plan and deliver it today as far as I am concerned - I am in midrand and the warehouse is in Midrand I also do not have a waybill number or reference number for RAM