DB
Dalene B

1 reviews | Active since Jan 2022

29 Jan 2022, 12:27

Vodacom is committing ***** which is against the National Credit Act

Vodacom is using ********** means to force you to upgrade to higher contacts. We have 6 contracts with them everytme we want to upgrade, we are unable to do an upgrade for the same amount or less. The system says it is not allowed, as we do jot qualify. As soon as they put through a more expensive contract, the upgrade is approved. They put you more into debt every tme, which is against the National Credit Act. We are reporting Vodacom to the Ombudsman and the Tribunal. Do NOT take out ANY contracts with Vodacom. You will regret it in 2 years when you want to upgrade!!!!!!@

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2022, 13:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team