LO
Lindi O

1 reviews | Active since Jul 2018

17 Apr 2019, 20:51

Vodacom is committing *****

I have been with Vodacom for years and never had a problem with them... until now. I renewed my contract in January and I would switch to new contract beginning of Feb. I got 10GB free data for one month so I didn't use my data of 650MB data I will get on my contract every month. It showed it will expire end of March. So I get 2 months to use all my data and voice minutes. When March came I got again my voice minutes and data of 650MB. I then noticed that they don't use the data and the voice minutes that would expire end of March, they used the new data and voice minutes that would expire end of April, so by the end of March I used up my data that will expire end of April and didn't get to use the data that would have expired end of March! That is steeling! The same with my voice minutes. I have called the call centre and they have send me message that it was resolved. 2 days later I went into a Vodacom shop and they said I must wait until month end and see if it was resolved. It wasn't so I went to Vodacom shop again. They lodge a complaint on my behalf and it has been 2 weeks and I still don't have any answer and also no data! And I refuse to buy since they owe me data and voice minutes. I will not make them anymore richer than they already are! If I don't get this resolved I will go to another provider. Vodacom is not the only cellphone provider in SA! I took screen shots of everytime I went on to the Vodacom app to check my balances. I will gladly give them to anyone to see how Vodacom is committing *****.

0
Replies (3)
Vodacom
Vodacom's reply18 Apr 2019, 08:25
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply22 Apr 2019, 13:43
Official
 Dear Lindi 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

LO
Lindi O's update22 Apr 2019, 22:05
Reviewer Update
Thank you for getting back to me. Will keep an eye on my account and hope it gets rectify.