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Sudika S

1 reviews | Active since Aug 2017

21 Sept 2017, 10:39

Vodacom is committing *****

I had taken out a contract in august and cancelled it within 7 days die to their misleading information however they have still debited my account, every time I contact them to resolve the issue they systems go down, the calls cut off or they are unable to assist me it's almost a month now and when I call the number that was issued to me there is someone else using that number yet I am been charged for it. If vodacom does not assist me I will be publishing them in the news papers

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Replies (3)
Vodacom
Vodacom's reply21 Sept 2017, 11:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Sept 2017, 15:09
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

SS
Sudika S's update27 Sept 2017, 12:15
Reviewer Update
i still stand by my statement Vodacom is actually *****ing from their clients, DEAR R MAART IS YOUR COMPANY RUNNING ON ****** MONEY, DO YOU PAY YOUR STAFF WITH THE ****** MONEY THAT VODACOM *****S FROM US...... WHY IS VODACOM **********LY DEBITING MY ACCOUNT, I WILL MAKE VODACOM VERY FAMOUS IF I AM NOT CREDITED THE MONEY THAT IS DUE TO ME......... I HAVE ALL THE VOICE RECORDING CONVERSATIONS WITH THE CONSULTANTS THAT I SPOKE TO I HAVE THE EMAILS AND THEN I HAVE MY STATEMENT THAT PROOFS THAT VODACOM IS *****ING, I COULD ACTUALLY SPIT AT VODACOM FOR THEIR DISGUSTING SERVICES