AK
Alfred K
1 reviews | Active since Mar 2025
14 Mar 2025, 07:32
Vodacom is committing *****
Vodacom Mokopane is making enquiries that affect our credit profile without our consent, in January I app**** for a data package online and it was approved and deliver, the following month, Vodacom Mokopane made a hard enquiry on my profile without my consent and it resulted in the application being rejected, when i called and asked they said to me that they enquire after a couple of years if a user's application has been rejected, this is so unprofessional and its *****, I have the employee username that made the enquiry on my behalf
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Replies (2)
Vodacom's replyOfficial
14 Mar 2025, 07:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2025, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Mar 2025, 11:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2025, 11:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,