Vodacom is cheating me and doesn't take me seriously because I'm black

I'm very disturbed and angry with vodacom rewards department, they are not saying anything regarding my issue of the laptop, their *********** lying staff member sold me a lie, he contracted me with a **** and not real laptop, He was lying to me regarding the laptop, I returned the laptop back but now I'm told that I have to wait 7 to 14 days, now I'm stuck without the laptop and I now have a contract that I can't cancel because I have to wait 14 days, I'm in need of a laptop asap I can't wait for 14 days, I was tracking the parcel on my side it shows that it left Isando for its destination. I want someone to tell me why should I suffer now because of your lying, cheating staff member, this has caused a lot of damage on my part, I can't do my work now because I don't have the laptop. I really hate the services of vodacom