Vodacom is cheating its customers

I attempted to reduce my package in September last year -- It seemed to have worked -- I was charged less for a month The following month I was charged much more and my package had changed Have phoned numerous numbers to try and sort this out -- all have said -- all fine sorted out but never has been Went to the store at Riverlands twice -- not sorted -- phoned them over and again -- nothing Have eventually been told that the people I speak to have NO control over what happens -- they log a request and hope for the best In my opinion I am paying for services which I don't use -- basically Vodacom is cheating me You can't complain -- you get Tobi who is a bot -- even the people who work at the Vodacom stores say basically don't bother complaining you will get nowhere To date I am still paying an inflated amount and have no idea what to do Who runs a business a business like this! Again no point in changing -- all service providers are equally as bad