CJ
Charles J
1 reviews | Active since Jul 2013
02 Nov 2024, 13:32
Vodacom is cheating
In early September I canceled all my services with Vodacom except for R28 for keeping a number. For two months now they kept charging me! Are they crazy? Please cancel my services as I requested an refund me 2 months. Thank you.
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Replies (7)0
Replies (7)CJ
Charles J's updateReviewer Update
02 Nov 2024, 14:14To rub salt in my wounds, I have tried phoning your call centre. You are welcome to go listen to all the 10 calls we tried and were cut off several times. You are welcome to go and listen how I was transferred like 5 times between different departments. You are welcome to go and listen to how many times I have told the agent 'to please just cancel everything'. This is bad service on an unprecedented scale and the exact reason I don't want a contract.
Can you please, just as I asked on the 2nd of September, cancel ALL of my 3 services. I want to pay R0 on contracts in the future. I'd rather spend more on prepaid than have to live this ordeal again.
Can you please, just as I asked on the 2nd of September, cancel ALL of my 3 services. I want to pay R0 on contracts in the future. I'd rather spend more on prepaid than have to live this ordeal again.
CJ
Charles J's update02 Nov 2024, 14:14
Reviewer Update
To rub salt in my wounds, I have tried phoning your call centre. You are welcome to go listen to all the 10 calls we tried and were cut off several times. You are welcome to go and listen how I was transferred like 5 times between different departments. You are welcome to go and listen to how many times I have told the agent 'to please just cancel everything'. This is bad service on an unprecedented scale and the exact reason I don't want a contract.
Can you please, just as I asked on the 2nd of September, cancel ALL of my 3 services. I want to pay R0 on contracts in the future. I'd rather spend more on prepaid than have to live this ordeal again.
Can you please, just as I asked on the 2nd of September, cancel ALL of my 3 services. I want to pay R0 on contracts in the future. I'd rather spend more on prepaid than have to live this ordeal again.
Vodacom's replyOfficial
04 Nov 2024, 07:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2024, 07:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Nov 2024, 16:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/11/04 at 15:29:36 we have converted *** to prepaid effective 30 November 2024 (you may continue using your allocations for the rest of the month) and we have cancelled *** with immediate effect.
Do note once the conversion to prepaid has come into effect do recharge within 48 hours of conversion.
Note our Prepaid Inactivity Rule:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Do note once the conversion to prepaid has come into effect do recharge within 48 hours of conversion.
Note our Prepaid Inactivity Rule:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2024, 16:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/11/04 at 15:29:36 we have converted *** to prepaid effective 30 November 2024 (you may continue using your allocations for the rest of the month) and we have cancelled *** with immediate effect.
Do note once the conversion to prepaid has come into effect do recharge within 48 hours of conversion.
Note our Prepaid Inactivity Rule:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Do note once the conversion to prepaid has come into effect do recharge within 48 hours of conversion.
Note our Prepaid Inactivity Rule:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,
CJ
Charles J's updateReviewer Update
06 Nov 2024, 17:52Thank you Vodacom Consumer Website. However, if you listened to the call you will know that this was requested and confirmed on the 2nd of September. I want a refund too please.
CJ
Charles J's update06 Nov 2024, 17:52
Reviewer Update
Thank you Vodacom Consumer Website. However, if you listened to the call you will know that this was requested and confirmed on the 2nd of September. I want a refund too please.
Vodacom's replyOfficial
18 Nov 2024, 07:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have tried contacting you twice however reached your voicemail on both occasions.
Kindly note we have processed the refund, and it should reflect in the bank account within 7-14 working days. Regards Vodacom Consumer Website Team
Kindly note we have processed the refund, and it should reflect in the bank account within 7-14 working days. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2024, 07:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have tried contacting you twice however reached your voicemail on both occasions.
Kindly note we have processed the refund, and it should reflect in the bank account within 7-14 working days. Regards Vodacom Consumer Website Team
Kindly note we have processed the refund, and it should reflect in the bank account within 7-14 working days. Regards Vodacom Consumer Website Team
Best regards,
CJ
Charles J's updateReviewer Update
03 Dec 2024, 09:19Kindly advise where you have app**** the refund? I still paid R132 in a debit order. For 2 months worth of refund it should be close to R1000. Also please confirm that you have listened to the call on 2 September.
CJ
Charles J's update03 Dec 2024, 09:19
Reviewer Update
Kindly advise where you have app**** the refund? I still paid R132 in a debit order. For 2 months worth of refund it should be close to R1000. Also please confirm that you have listened to the call on 2 September.
CJ
Charles J's updateReviewer Update
06 Jan 2025, 22:41For reference *** I haven not received the refund AND you AGAIN debited my account. It is impossible for me to owe you any money as you need to refund me!
CJ
Charles J's update06 Jan 2025, 22:41
Reviewer Update
For reference *** I haven not received the refund AND you AGAIN debited my account. It is impossible for me to owe you any money as you need to refund me!