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Puseletso M
1 reviews | Active since Dec 2022
14 Dec 2022, 11:59
Vodacom is charging me for insurance I canceled
In May I lost my cellphone. I went to vodacom to report the phone. I paid the access fee then I was adviced to pay installment for Huawei I took the Honor. In May the insurance for the Huawei phone was canceled. In June my installment was high but I paid it. In July I realized that vodacom is charging me for two insurances. In October vodacom blocked my number saying I must pay insurance which I canceled I refused to pay that money because the insurance was canceled long time ago. On the 9th of December vodacom blocked my number again saying I must R1600 for insurance and they will open my phone again till today my phone is still blocked
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Replies (1)Vodacom's replyOfficial
14 Dec 2022, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Dec 2022, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
