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Puseletso M

1 reviews | Active since Dec 2022

14 Dec 2022, 11:59

Vodacom is charging me for insurance I canceled

In May I lost my cellphone. I went to vodacom to report the phone. I paid the access fee then I was adviced to pay installment for Huawei I took the Honor. In May the insurance for the Huawei phone was canceled. In June my installment was high but I paid it. In July I realized that vodacom is charging me for two insurances. In October vodacom blocked my number saying I must pay insurance which I canceled I refused to pay that money because the insurance was canceled long time ago. On the 9th of December vodacom blocked my number again saying I must R1600 for insurance and they will open my phone again till today my phone is still blocked

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2022, 12:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team