1 reviews | Active since Apr 2017
Vodacom is charging me and not giving me Access to my monthly Data!!!
<p>My name is Anben Sami and I have recently purchased a Vodacom Data contract of 10gb from Game. My wife advised me against going with Vodacom and now I know why. Since I bough the contract my data only worked for 2 weeks and then my line got blocked.</p> <p> </p> <p>I called on 4 times and and nothing was sorted out.</p> <p> </p> <p>4th June 2017 - Spoke to Ronnie Chauke who said he will sort out the line. It worked for one day and got blocked</p> <p>5th June - spoke to Tando who said it was a credit limit problem and he will increase it in 48hrs and I wont have a problem. He was rude and did not resolve the problem. My line was still blocked</p> <p>8th June - spoke to Rosemary who said she will sort it ut as the other consultants did not do it. She was suppose to call me back but did not.</p> <p>8th June - called and asked to speak to a manager. Called Bellville branch in Cape Town. Norma Manyegeza promised me that the manager David Ngeaisa will call back and he never did.</p> <p> </p> <p>So as you can see Vodacom really is useless in their service and in resolving problems. I would advise that nobody go with this network! My data line ********** is still blocked and I am paying for it and now have to go to the Ombudsman to resolve.</p> <p>Cant believe I bought shares in this company..</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
