AS
Anben S

1 reviews | Active since Apr 2017

09 Jun 2017, 09:17

Vodacom is charging me and not giving me Access to my monthly Data!!!

<p>My name is Anben Sami and I have recently purchased a Vodacom Data contract of 10gb from Game. My wife advised me against going with Vodacom and now I know why. Since I bough the contract my data only worked for 2 weeks and then my line got blocked.</p> <p> </p> <p>I called on 4 times and and nothing was sorted out.</p> <p> </p> <p>4th June 2017 - Spoke to Ronnie Chauke who said he will sort out the line. It worked for one day and got blocked</p> <p>5th June - spoke to Tando who said it was a credit limit problem and he will increase it in 48hrs and I wont have a problem. He was rude and did not resolve the problem. My line was still blocked</p> <p>8th June - spoke to Rosemary who said she will sort it ut as the other consultants did not do it. She was suppose to call me back but did not.</p> <p>8th June - called and asked to speak to a manager. Called Bellville branch in Cape Town. Norma Manyegeza promised me that the manager David Ngeaisa will call back and he never did.</p> <p> </p> <p>So as you can see Vodacom really is useless in their service and in resolving problems. I would advise that nobody go with this network! My data line ********** is still blocked and I am paying for it and now have to go to the Ombudsman to resolve.</p> <p>Cant believe I bought shares in this company..</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply09 Jun 2017, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jun 2017, 11:56
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM