Vodacom is causing me so much distress and fear!!! The Beast!!

Vodacom is a beastly totally distressing company to deal with. the only action they can do is have their telephone operators answer the phone. After that its all downhill. I have spent hours on the phone and emailing over 2 issues a downgrade on my LTE, and still being overcharged for it. trying to get a credit is proving impossible. Along with a claim for a lost/****** cell phone. I have fully comprehensive insurance and been paying for it since September last year and Finrite had no record of it. The Vodacom Shop Canal Walk were incapable of sending through the claim. Now I get told the claim is rejected for non usage, I try to find out what that is and call the insurance this morning and get put on hold then cut off while on hold. The email administrator does not respond to me today to explain what usage means. I think the admin/help clerks are being briefed to be as difficult and unresponsive and unhelpful as possible. Shocking service Vodacom. I have never experienced such poor service from a service provider ever. Zero Support or advise, I feel sorry for the admin/telephone clerks, its the system the and their training that is very poor. I see no reason why these issues cannot be sorted out effortlessly and quickly. The experience so far is so painful