mM
marcelvanderlinde M

1 reviews | Active since May 2017

23 Apr 2019, 10:52

Vodacom is carbage they **** they lie.... please make use of Mtn and Cellc instead

Vodacom you are. ********** ******** *****s ***** *********** And your staff are totally clueless and rude.

I have send the MANGER OF VODACOM ONLINE : KELLY PHILLIPS numerous emails about 60 yes thats right 60 emails withouy a responde. I sent her an email on the 15th of March and i posted a review to hello peter and i have received nothing but your **** we sre helping reply.

So let me tell you what will happen now and I don’t give a **** of what you say. Untill i received what was promised by vodacom on my contract i am not paying my contract. As for this month I WILLLLLL NOT PAY AND I ALSO WONT PAY AT ALL FOR THIS MONTH.

So i suggest you start making arrangements.

Its been a months and 3 days since i did the contract and in a months time you have not given me what the agreement was.

Your staff are useless. They mean absolutely nothing.

So what now vodacom???? When will i get my airpods that was part of the contract that i apl**** for part of the contract you want me to pay for???

I send this and all the names and info to the DFA and inwill post this on every facebook account i can.

Please i beg you stay away from vodacom. MTN is a much better option.

Btw this was my previous review last week monday which i have received no response from.

Vodacom : ***** : not keeping up their end of the deal

How pathetic. After a month I haven’t received my Airpods.

I app**** for a contract that was successful. But vodacom staff were so *********** i heard different stories from everyone.

Apparently they had no stock of a Iphone XS max which was a lie as they had over 400 units. But they never noticed it was actually the airpods they didn’t have stock of.

Now after a lot of fighting I finally received my phone separate from the airpods 2 weeks ago.

But i have sent their manager Kelly But she never answers my email when se answers she has an attitude. I sent her an email this morning saying i want an answer by 14:00 not even a reply.

Last week i had to sent emails for 2 days before getting a reply and he reply was as follows

Kelly :::: Hi Sir Please be patient we still have no stock, Once it comes in we will despatch your order manually.

Please wait for feedback from us you do not necessarily have to email us daily.

Regards, Kelly Phillips Vodacom Online Sales Manager - CBU

So I must not email daily??

Its been a month and I haven’t received my product.

I wonder if i dont pay my bill for a month if vodacom will just ignore me? No they wont because my part of the agreement is payment but why should i pay if they dont keep up their end.????

Oh and by the way what do you guys think the email of one of their staff memebers regarding as to how they refer to clients

Hi Dorah / Kelly & Lennon

I suggest you sort this man out as i did not phone him He came to our call centre that works with dealer & vodashop orders

Michelle Deerans

Pretty classy??

As i am posting this review I received a reply from kelly.

Still no airpods and still no date as to when I will receive my Airpods.???

Well as i see it my contract doesn’t start until i get everything promised. So i wont be paying for this month or any other mont untill i get wha is owed to me.

This is unacceptable then go out and buy the airpods or give me the in money the value of the airpods.

I am not waiting weeks and months for vodacom to get their act together if you don’t have a product don’t advertise it.

Pathetic

0
Replies (2)
Vodacom
Vodacom's reply23 Apr 2019, 10:56
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team    
mM
marcelvanderlinde M's update23 Apr 2019, 13:05
Reviewer Update
That is a lie vodacom only responds to let is seem like they are trying to help you they posyed the same on my other review 4 weeks ago I haven’t received a call