SN
Sylvia N

1 reviews | Active since Nov 2018

28 Jan 2025, 09:42

Vodacom is C o r r u p t and s c a m m e r s

Never use Vodacom they are s c a m m e r s. I signed up for contract in a December 2022 according to vodacom, but was due for an upgrade in November 2023, 11 months later. All of a sudden my 20 gig data has been deleted by the system even though I upgraded on November 2023 for 2 years. The manager from cancellation department, Chris, told me I am welcome to use Hallo Peter if I want to complain. It is of this type of arrogance that businesses are going under. Instead of fixing the problem I am told it will take them 24 to 72 hours to listen to a recording in die meantime I am stuck without data which I am paying for. If I was told during upgrading that I will loose 20 gig of data after 12 months, which idiot will then upgrade instead of cancelling the contract???? Be very careful of using Vodacom

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Replies (4)
Vodacom
Vodacom's reply28 Jan 2025, 12:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SN
Sylvia N's update29 Jan 2025, 18:27
Reviewer Update
Please don't waste my time your customer service respond ant, Ashley, had the odasity to tell me that what your sales staff sold me does not matter!!!!! I must pay early cancellation fees if I want this S c a m contract of vodacom to be cancelled. Hallo are your staff trained on dealing with customers. According to him I signed for a Contract in October 2021, promotional of 20 gig was added in Dec 2022 and I did a upgrade in Nov 2023, but promotional expired 2025 Dec, but sales person sold me a 2 year contract for EXACTLY the same benefits in Nov 2023 which expired in Dec 2024 where the hell is my 2 year benefits. Real idiots that work for vodacom!!!! I am definately going to report this to the CEO of vodacom he needs to know what is happening in Vodacom
SN
Sylvia N's update29 Jan 2025, 18:30
Reviewer Update
Shameel Joosub can you please assist your customer service staff they are totally in the dark of what is going on in Vodacom
SN
Sylvia N's update10 Feb 2025, 21:50
Reviewer Update
Dear Ashley thank you very much for checking in with me on a daily base until the matter was resolved, much appreciated🙏