Vodacom is by far the most *********** service provider.

I have logged a request at the *** cancellation department of Vodacom to have a specific cell phone number to be placed into a pre paid number as I have not been able to get this number to work on Vodacom network for a number of months and have been paying the premium as required. I have duly placed the cancellation request filled out the required documentation and paid the early cancellation fee and submitted on the 4th of Jan 2024. Only to receive a message from the cancellation/retention depart (gregory) stating that this could not be done as there is an open sim swap on the line - after further investigation that had been cancelled by vodacom themself. A new order has been placed to cancel the contract. Only to find out yesterday that the cancellation was done on the incorrect number . When I have tried to call them today to find out what is happening they have blocked my number. This service from vodacom is much like eskom. The Obligation of payment from the consumer is the only thing that they interested in.