MS
Melissa S

1 reviews | Active since Jan 2013

07 Jul 2022, 12:57

VODACOM IS BUNCH OF ******

I have 2 contracts with Vodacom and have been a loyal Vodacom Customer for over 5 years. Today I accidentally opened my Vodacom app and I see my contract went up from R208,99 to R221,99 WHAT THE HELL????? I signed a 24-month contract with Vodacom for R208,99 how is it possible that this can happen? 2 months ago the other contract I have with Vodacom also increased from R299 to R308,99. IN CASE YOU HAVEN'T NOTICED WE WORK ACCORDING TO A BUDGET. It is more than enough that my insurance and medical aid go up yearly why the hell must my cellphone contract also go up if I signed a contract for 2 years? THIS IS RIDICULOUS!!!!!! IT IS A BREACH OF CONTRACT. If I don't pay my bill my phone is cut, but what can I do about Vodacom taking me for a ride????? I am sorry but if this is how Vodacom wants to treat its customers then I am canceling both my contracts and then I will tell the whole world what a rip-off Vodacom is. None of the other cellphone providers I am aware of is doing this to their customers. This is ****************, seriously, but be warned you are going to lose me as a customer. This was the last straw, MONEY DONT GROW ON TREES IN MY BACK YARD!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply07 Jul 2022, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MS
Melissa S's update07 Jul 2022, 14:23
Reviewer Update
hope the consultant will phone back with a solution and not phone me back and defend Vodacom's actions. I am not interested in excuses I am not willing to pay a cent more than what I agreed on when I first accepted my upgrade package on my Vodacom Account.