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layeeka E
1 reviews | Active since Nov 2015
10 Jul 2020, 11:42
Vodacom is breaking my heart
I am so angry right now and disappoint and disillusioned by the service I got at Vodacom. I signed for an early upgrade to my cellphone contact and I owed R1,872 on my old contract which is part of my contract, The contract showed I had to make four payments of R468.00 for the old contract which I did. Now I see that I have to pay an additional month and all Vodacom can say is that I am supposed to pay but it does not add up. No one understands me or what I am trying to say. If I am liable for four months why am I paying for 5. I feel so angry and I dont know how they get away with this . What I signed for I must pay and I did. I want someone to audit my account urgently.
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Replies (3)
Vodacom's replyOfficial
10 Jul 2020, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2020, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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layeeka E's updateReviewer Update
10 Jul 2020, 15:44i am not happy with the explanation they gave which is why i raised this complaint. so what you are trying to say is that even though the contract I signed states I only owed you R1872 this was incorrect . in my opinion you are in breach of the contract. I am not happy with the reply i got but it seems that it doesn't matter to you. Maybe I should have my lawyer review the contract and then see what legal options are available to me. It is about the principle to me.
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layeeka E's update10 Jul 2020, 15:44
Reviewer Update
i am not happy with the explanation they gave which is why i raised this complaint. so what you are trying to say is that even though the contract I signed states I only owed you R1872 this was incorrect . in my opinion you are in breach of the contract. I am not happy with the reply i got but it seems that it doesn't matter to you. Maybe I should have my lawyer review the contract and then see what legal options are available to me. It is about the principle to me.
lE
layeeka E's updateReviewer Update
10 Jul 2020, 15:45 layeeka:10 Jul 2020, 15:44i am not happy with the explanation they gave which is why i raised this complaint. so what you are trying to say is that even though the contract I signed states I only owed you R1872 this was incorrect . in my opinion you are in breach of the contract. I am not happy with the reply i got but it seems that it doesn't matter to you. Maybe I should have my lawyer review the contract and then see what legal options are available to me. It is about the principle to me.
lE
layeeka E's update10 Jul 2020, 15:45
Reviewer Update
layeeka:10 Jul 2020, 15:44i am not happy with the explanation they gave which is why i raised this complaint. so what you are trying to say is that even though the contract I signed states I only owed you R1872 this was incorrect . in my opinion you are in breach of the contract. I am not happy with the reply i got but it seems that it doesn't matter to you. Maybe I should have my lawyer review the contract and then see what legal options are available to me. It is about the principle to me.