Vodacom is blundering around in darkness.

I got a two deals (upgraded) on the website beginning December. The phones arrived, no problems. Then they tried to charge me 4 times more compared to what was advertised (R1558 instead of R358). I objected, so they demanded the phones back. Being nice I sent them the phones back.

Now they have made a complete mess of my invoicing. They reversed the one phone's price (because I sent both back). But according to the newest invoice I still owe them the handset price for one of the phones (that they have in their posession), and 3 contracts! (even though I only have 2 sim cards). How can you invoice for 2 different contracts on one sim card??

On top of this they suddenly changed my banking details (for no apparent reason). They have been debiting my FNB account correctly for the last couple of months, now they started debiting my Standard bank account again without my direction or permission!

In the beginning they rep**** to emails (now they stopped). Phoning them is a nightmare (I get transferred a couple of times until the call drops). I have been a client for roughly 15 years. The level of service I am receiving is Shockingly terrible.