RO
Rafal O

1 reviews | Active since May 2015

27 May 2015, 11:41

VODACOM is billing me for ********** service

So, for all of us that think we are safe from the clutches of the ISPs when we don't have any contracts with them think again.<br> <br> VODACOM:<br> On the 23rd March - apparently, I opened up a cellphone contract in Greenstone Mall. I was working in Woodmead at the time.<br> How I found out: got SMS for connection fee from Vodacom<br> What I did, I first went to the Bank, they advised me to go directly to Vodacom<br> I went to Vodacare in Eastgate on the 28th March (I could not go during the week as I was on training during normal working hours), there they advised me to report to SAPS, get the docket number and go back to them. I did exactly that<br> <br> Vodacare told me that day that a case would be open with the ***** team and that I would not be debited.<br> What happened: 29 April 2015, got my first debit of more than R1100<br> When I confronted Vodacom, I was told that they could not find my Bank statement that I submitted to them and that no case was opened with their ***** team as a result. Eventually, they opened a case after I resubmitted the Bank statement a second time.<br> <br> Today, I got debited again today for another R900. Looks like the only real solution here is to file a lawsuit for Thef

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Replies (1)
Vodacom
Vodacom's reply27 May 2015, 13:14
Official
Hello helloraf,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team