1 reviews | Active since Sept 2017
Vodacom is billing me for data I'm NOT using
On 28/09/17 (Thursday) I checked my Vodacom account and I had been charged for R800 of data usage, Vodacom claim they sent me an SMS on tuesday 26/09/17 which I DID NOT RECEIVE, meaning that in 2 days I spent over R800 in data when I have wifi at home AND work. I then purchased a data bundle AND TURNED MY CELLULAR DATA OFF! Only to find the following day Friday morning 29/09/17 my bill increased by another R400?? My cellular data remains OFF and when checking again Friday evening the bill has increased by a further R100. Please explain how a total of R1300 data can be billed in a space of 4 days with NO SMS notification sent out to inform me that data is complete AND with a data bundle in place AND my cellular data and wifi assist all turned OFF?? Vodacom need to take responsibility here and reverse ALL these charges.. I have called and complained and they argue with me saying it is my usage.. I was also informed that I would receive an SMS with a reference number for a dispute logged which to date I have not received. Vodacom, jack up yourself and sort this problem out FAST..
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
