1 reviews | Active since Dec 2013
Vodacom is beyond hope
To my utter distress, I was notified by Vodacom to upgrade. The reason for my distress arose from the previous time I had to upgrade (see hellopeter complaint 27 March 2020). This time my experience was even worse. I selected to upgrade to a Iphone SE and an iwatch, it was an online exclusive deal. I got a confirmation message that my upgrade is processed, albeit delayed since there is no stock. I was explained that this is due to lock downs in China. I am however happy to wait for it. This morning, 09/05/2022, I receive a message stating that I need to upgrade or my contract will be month-to-month and all discounts will fall away. Called in to find out what is happening: The deal I want is no longer available, the system automatically cancelled my upgrade due to this. No other explanation was offered. No alternative deal could be offered. I am intending on cancelling this **** contract and finally move away from Vodacom after more than 10 years of taking your ****. Over it now! STAY AWAY FROM VODACOM!!
The next day I get a mail from Sameera apologizing and asked to call me again. I agreed. She referred me to an agent Lindie. Lindie attempted to assist me, and could not. She said she will try something else and definitely get back to me. She even promised. Once again, to no surprise, no one came back to me. This is now almost a week later.
The good things that happened during this disastrous experience:
1. Vodacom does not give a flying **** for its customers, I realise that now
2. Vodacom nowadays fails to surprise me by their World Class Poor Service
3. Only 4 months left with this **** company then I get to cancel my contract.
I will dissuade anyone and anything from ever doing business with Vodacom.
You are shameful. You are disrespectful.
The next day I get a mail from Sameera apologizing and asked to call me again. I agreed. She referred me to an agent Lindie. Lindie attempted to assist me, and could not. She said she will try something else and definitely get back to me. She even promised. Once again, to no surprise, no one came back to me. This is now almost a week later.
The good things that happened during this disastrous experience:
1. Vodacom does not give a flying **** for its customers, I realise that now
2. Vodacom nowadays fails to surprise me by their World Class Poor Service
3. Only 4 months left with this **** company then I get to cancel my contract.
I will dissuade anyone and anything from ever doing business with Vodacom.
You are shameful. You are disrespectful.