FM
Francinah M

1 reviews | Active since May 2011

15 May 2019, 14:39

Vodacom is being dishonest, reaping people off

So I have the vodacom router that grants me 60gb. 30GB to use between 12am and 5am. The 30GB to use between 5am and 11:59pm. For the past 4 months the 30GB could not even last to mid month and I have been asking myself what exactly uses the data cause I am at work most of the time and I do not use data intense applications. Interestingly, this month of May I personally monitored the use of the WIFI router and I switched it off most of the time, to my surprise today the data is depleted. I call vodacom to find out what exactly is happening to the data. The lady call center was helpful but what she told me did not make sense. I requested an itemised bill from last month. The bill is not very useful, but at least it shows when the dates and amount of data used on the dates. To my surprise again, data usage was recorded on way after data was depleted on my side . I wonder if there was ghost data on my wifi. So VODACOM, WHY DO YOU INSIST ON REAPING PEOPLE OFF???? THIS IS UNACCEPTABLE.

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Replies (1)
Vodacom
Vodacom's reply15 May 2019, 16:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team