Vodacom is becoming a pain

Item: Vodacom
Rating: 1
Author: Martha R

Can someone at Vodacom explain to me why do I have missed payment of R843 showing on my experia credit profile for 20 August 2025. This has affected my credit profile. This amount does not even match the latest invoice which was paid on my normal debit order date. Please resolve and remove the entry from my credit profile. My account no. I***-4. I hope this will be resolved as lately Vodacom can not solve any problem. The company is driven by money and dishonest employees.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Sept 2025, 07:06

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply06 Sept 2025, 07:06

Official

Martha R's updateReviewer Update

09 Sept 2025, 06:04

Someone called me yesterday and promised to call back in 5 munites and still waiting for a call. After explaining the issue over again, I dont think the call from Vodacom was to resolve th issue but to mark on their side that I was contacted. I read a few reviews and have realised that a few people have experienced the same thing where Vodacom send missed payment to experian credit profile when accounts are up to date. I wonder if those people employed by Vodacom know what they are doing. No one can solve any problem even caused by them.

Even if I am not called back. Please remove the negative missed payment entry on my credit profile with the credit bureau.

Martha R's update09 Sept 2025, 06:04

Reviewer Update