VODACOM IS BAD NEWS

I WOULD ADVISE ANYONE TO AVOID VODACOM!

I have been with Vodacom since 2004/5 with my cellphone contract. This will change as soon as it can.

I opted to also go with Vodacom to install Fiber at our address, as their team came door to door. I signed and ordered 50mbs up and 50mbs down in October 2020. Then I did not hear a word from Vodacom until December after numerous calls to try and sort out Vodacom's issues. Then in December (3x months later) a team arrives at our residence to install a unit. I continue in point form: - Installation is only activated in January 2021 - Up to this point, we had not received a single line of communication from Vodacom Fiber, not a mail, sms or any other form. - From day 1 Vodacom could barely provide us with 2-5mbs ON A FIBRE LINE - After dealing with *********** Fiber Support for about a week, we manage the best speed we could get at about 10mps. Remembering that we ordered 50mps up and 50mbs down. - We run our business from home and I require fast and stable speed to work from home. - Then after not being able to get through to Vodacom support for almost a week. Not to mention, when you do get through your call drops halfway through explaining the problems with a technician and you have to start all over again, because Vodacom's signal service is just so poor, who knows whats going on with them. - At the end of Jan the router goes down, and not being able to continue with bad and *********** service, we are forced to re-activate our Rain router (Don;t get me started on Rain, but I had no choice, as they were still a step up from Vodacom) - Still not a single communication from Vodacom, not a call not an email, not a welcome to Vodacom fiber. NOTHING - There has been no successful installation from Vodacom. Router was switched on, but we had not received what we ordered. Which is stable 50mbs up and down. - Feb goes by, March goes by and then in April, my cellphone account is blocked - Still no communication from Vodacom - I called to query as my cellphone account is up to date - I now have a statement showing 3 months invoices from Vodacom Fiber in arrears. - After countless hours, numerous service requests, fighting, fighting and fighting. - Several call center agents agreeing that I cannot be billed for a service I did not receive. - After making a big fuss that we have not even received an invoice or a fiber statement or anything. I suddenly on 12 April receive almost every service request auctioned by Vodacom to my email address. Personal information, data bought, accounts in arrears, reactivation requests. - After almost 2 weeks of fighting with Vodacom finally, after numerous requests a team leader phones me back and states the only way forward is to pay the arrears. - We now are being held ransom by Vodacom with fiber that is down because of an incorrect arrears account, still receiving invoices for a service we are not receiving and I still have to cover cost on have Rain up and running. - My phone line is blocked and I am still being billed in full for my cellphone contract.

Vodacom makes it impossible to get through to anyone who can make decisions or deal with the matter other than referring to the status of the system and in this way they are able to bully clients into paying fees that are not due.