Vodacom is bad news

<p>I have a contract with them a topup because I have a disabled daughter. This beginning of the month my accountwas deducted with R1212-96 WITH NO AIRTIME OR DATA LOADED BUT SHE RECEIVED HER R150 AIRTIME. I phoned them on Sunday they said my internet was on ad that is a lie becauseIdidnt haveairtime or I have two devices because Idont havewifi at home. data onmy phone. I sendanemail and receivedanumber back for reference still nothing happened Iwent to the Vodacomshop and they put in a request and the guy told me Iam not the only one. I know of three other people one lady lost two months that was not uploaded. Iamfrustrated because I get nowhere and nobody seems to mecan help me to sort this out.Please help me I amsofrustrated. Thank you very much</p>