ZM
Zuko M

1 reviews | Active since Apr 2018

09 Apr 2019, 16:31

Vodacom is bad

I am sick and tired of vodacom. Opened a contract with them two years back because of changing employers I missed few debit orders but at the same month I go and pay cash at the vodacom store almost double the amount. My contract ended I asked them to renew they said I cannot afford they declined me I left them them today I receive a statement that I owe them more than double the instalment that I was paying. They have best network but if they treating people like I move to another network

0
Replies (2)
Vodacom
Vodacom's reply09 Apr 2019, 17:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Apr 2019, 10:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team

Best regards,