Vodacom is awful at assisting its' customers

Over the past few weeks, Vodacom has shown that the company doesn't care about their customers. I dropped my Sony Xperia Z3 less than one meter, which is supposed to be able to survive happily (according to the advertising) and the screen shattered. <br> <br> When turning it in for repairs, I was told that I would have to pay because it's \out of warranty damage". The phone was returned almost 2 weeks later in exactly the same condition + some extra damage and no explanation was given. Raising my objections and trying to get some assistance receives a wall of bureaucracy and responses such as \""we can't help you\"". <br> <br> It's disgusting to think that after 15 years of being a loyal customer and telling people to join Vodacom"