LC
Lahlioe C

1 reviews | Active since Sept 2019

30 Sept 2019, 14:51

VODACOM IS ATROCIOUS

I am very disappointed with Vodacom. They have turned into vultures preying on motionless carcass. A Vodacom Consultant from Mondeo Mobile named Chris Naidoo, called me and **** to me, he explained of how I will be getting a much cheaper deal, and the Vodacom stores won’t disclose this information to the clients. I was due for an upgrade on two phones and he upgraded the packages (sim only) and **** to me as if I will get the phones I requested, only to find out today that I will not be getting any new phones as Chris has already upgraded my packages. I’m mad as hell as this clearly shows that they are sitting like scavengers calling people who are due for upgrades and deceiving them. I called Vodacom direct and I’m being send from pillar to post and told to wait for 3 to 4 days before they cancel what their own consultant did. All I want is to get my upgrade done correctly or cancelled as I want nothing to do with VODACOM anymore. Vodacom has been doing this to clients for a long time now. Gaah. This is not only disappointing but is revolting and **********.

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Replies (2)
Vodacom
Vodacom's reply30 Sept 2019, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply08 Oct 2019, 15:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team