Vodacom is at it again.

I recently upgraded my contract to a deal that includes free top dog vouchers and free screen insurance. I received my vouchers and phone and two weeks later, my phone fell. I took it into a repair centre on Sunday afternoon. I got a phone call from Cellsure this morning to tell me that I infact don't have screen isurance on this device. I've been messed around by more than 3 consultants and wasted more than 3 hours on the phone today to try and get this sorted. The only answer I get out of any Vodacom employee is \there is nothing I can do"or \""my supervisor is not available\"" or \""that doesn't concern this department"