dT
desiree T

1 reviews | Active since Jan 2014

14 Oct 2021, 09:32

Vodacom is @@/@/@:@

Problem still not solved. Vodacom your accounts department is a ****ing mess. My statement is still on the old price that I did not agree to. Vodacom owes me R400 and when I tried to find out about the progress of the money being paid into my account everybody suddenly died but they keep hassleling me because I owe them R100 for the ****tup on their side which I did not agree to. Their excuse is the consultant/ salesman that called me was not capable or well trained - how can you allow an employee to work with the public if he knows shut about his work???? I will not pay another instalment until you rectify my account- mail me the amended invoice and pay the R400 into my account. Vodacom you are pathetic, this is now the ****ing 4th time you managed to ****up my account. I am so done with Vodacom . Oh and this morning I received a call from Vodacom trying to change my data package - just to Fick it up again so I declined immediately and said that I am not interested in anything Vodacom has to offer

0
Replies (3)
Vodacom
Vodacom's reply14 Oct 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Oct 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
dT
desiree T's update10 Nov 2021, 06:17
Reviewer Update
Now I’m being billed 400 for an Activation. Fee for the new contract- I will not pay that, Vodacom ****ed up now they want to me to pay ? Vodacom cancel my contract with immediate effect- I will not pay a sent towards this contract and I want nothing to do with Vodacom. I am also going to my lawyer I will sue you. I have been fighting with Vodacom for the past 8 years