Vodacom is appaling with fibre and time taken to fix your problem they just give you excuses

Vodacom fibre in my area is down again , this happens way too often and with no repercussions , accountability anf or reparation. We rely on our internet for our wellbeing and income and I have laid complaints before and still am recieiving the same bad horrible service and their call centre or helpline is of not much help as the consultanrs you sopeak to all have a different story ,how many more times must you log a fault some government call centres are better at least and this is a multi - million rand company its despicably shocking - once I was told contact Vumatel and omg threy are even worse and even more useless. I am quite tired of the appa**** at the frequent downtime on my line and its not like I am in a area that is difficult to manage so what is going on Vodacom why am I down so much , let alone I was told today by a call centre agent that there is nothing wrong with my line howvere I have no internet please tell me how that makes sense omg.