Vodacom, is anyone ever going to assist me????

Problems since 04/11, numerous phone calls, numerous on line reporting of issue, last week finally, after a Hello Peter complaint got a call from Vodacom, very concerned but believe it or not, still not fix and still no call from Vodacom support people. Problem is when you have a Vodacom Fibre line, they pretty much know they have you. My business is suffering as a result but Vodacom simply does not care. Vodacom, it does not help to have a Hello Peter team who call you with loads of apologies and huge concern when it is simply not followed through and client is simply not assisted. It boggles my mind that service can be this poor.