CA
Clara A
1 reviews | Active since Dec 2019
02 Dec 2019, 16:58
Vodacom is Anti-consumer Oriented
I signed a contract with Vodacom and before 24 hours I went back to cancel it (because I realized how uncommunicative they were). Was told it is NOT possible. This is incorrect in accordance with the Consumer Protection Act (one has 7 days in which to cancel a contract). Next, as a prepaid user, I had access to all my contacts list and their ID reflected when making / receiving calls; as a contract user I have to pay for this 'service'!!! R9.90 per month. This is my proprietary DATA and Vodacom should not be entitled to control it as a gateway keeper. I have laid a complaint with the Consumer Ombudsman and hope to have both retracted.
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Replies (1)Vodacom's replyOfficial
03 Dec 2019, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
